Terms & Conditions

This website can be accessed from the following domains;


Whether you accessed the website through any of these web addresses above, you are redirected to www.ruralurban.co.uk, to all of which these terms and conditions below apply.


These terms and conditions form the basis on which you can visit us and our website. Please read them carefully and print a copy for future use as they contain important information.


Website usage terms and conditions;

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rural Urban’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Rural Urban’, or ‘us’, or ‘we’ refers to the owner of the website whose registered office is shown below. The term ‘you’ refers to the user or viewer of our website.

This site is owned and operated by:
Rural Urban
No 1 Molesworth Street
PL27 7DA

Email: shop@ruralurban.co.uk

Tel: 01208 812221

Please contact us if you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website.

The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without any notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us to determine what products you have viewed and inform you of any other products we offer.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

1: The contract between us

We must receive payment for the whole value of the goods that you order, before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

2: Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Rural Urban. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose without prior consent.


3: Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. A vast amount of our products are hand-made and therefore may vary from the weights, dimensions and capacities given.


4: Damage to your computer

We try to ensure that this website is free from viruses or defects. It is your responsibility to ensure that the right equipment and software is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5: Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from our stock or are not standard stock items, we will contact you by e-mail or phone (if you have given us details to do so). You will have the option either to wait until the item is available from stock or to cancel your order and offered a refund.

6: Ordering errors

You are able to correct errors on your order up to the point of which you click on "Checkout" during the ordering process.

7: Price

  • 7.1 - The prices payable for goods that you order are as set out in our website. The prices on our website may vary from those labelled on the same products purchasable at our shop; No 1 Molesworth Street, Wadebridge, PL27 7DA - due to shipping charges related to weight and size. All prices are correct at the time of entering information.
  • 7.2 - While we try to ensure that all prices on our website are accurate, errors may occur. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email and give you the option of purchasing the goods at the correct price stated in the email or cancelling the sale. If you cancel your order and you have already paid, you will receive a refund.

8. Payment terms

  • 8.1 - We will charge your account for payment upon receipt of your order. If your offer is rejected then a full refund will be made. We accept no liability if a delivery is delayed because you did not give us the correct payment details. We strongly advise that a contact telephone number is given on entering delivery information. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
  • 8.2 - Payment can be made using all major credit or debit cards, including PayPal with the exception of American Express. Payment can also be made by cheque, bankers draft or postal order and can be sent to our address above. Made payable to: Rural Urban. However, you must contact us before doing so.
  • 8.3 - In the interests of preventing fraudulent use of credit, debit and charge cards, www.ruralurban.co.uk will validate the names, addresses, and other information supplied during the order process against commercially available records (eg Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.ruralurban.co.uk website you consent to such checks being made. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

9. Delivery charges

Please note we operate a 3-5 working day delivery service.

Please be aware we currently only offer delivery to UK mainland addresses.
  • 9.1 - Our standard delivery charges are £4.95 per delivery, but may vary according to the delivery address – This may however change at any time, you will be notified before making payment.
  • 9.2 - For deliveries to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles you may be required to pay extra for delivery. Email us or call for further details before you place your order.

10. Delivery

  • 10.1 - Delivery will be using a one man delivery or courier and will deliver to ground floor locations only.
  • 10.2 - Normal delivery schedules are Monday - Friday (excluding public holidays). We use a reliable and safe 3-5 working day delivery service in order to keep delivery charges down. Furniture will take up to three-four weeks to be delivered and we cannot guarantee a delivery date. Furniture couriers will directly contact you to arrange delivery.
  • 10.3 - We are only able to deliver to addresses within the United Kingdom and it might not be possible for us to deliver to some locations that are not part of mainland UK.
  • 10.4 - We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Any changes to your delivery address after your order has been processed for despatch may result in additional administrative charges and re-delivery charges.
  • 10.5 - When a delivery date has been arranged please ensure that you are available at your address to accept the delivery. Should our delivery agent arrive and there is no one available to accept delivery, unfortunately you may incur a second re-delivery charge. Please ensure that someone is available to accept the delivery.
  • 10.6 - We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to inform you of any delays.
  • 10.7 - You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
  • 10.8 - On arrival, all goods must be inspected within reasonable time. Any damages or shortages cannot be corrected after 14 working days ('Working Day' means all days other than Saturdays, Sundays and public holidays).
  • 10.9 - Please do not fix or install any goods that appear damaged. If you use the goods, you have deemed to have accepted them.

11. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.


12. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as an acceptance of your order, this will take place on despatch of the good(s) ordered.


13. Cancellation rights

  • 13.1 - Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or email if you wish to cancel your contract WITHIN seven days.
  • 13.2 - You cannot cancel your contract if you have destroyed the packaging in which our products were delivered to you.
  • 13.3 - If you have received the goods before you cancel your contract then [unless, under clause 13.2, for which you do not have a right to cancel] you must send the goods back to the address supplied by us at your own cost and risk. It is recommended you take out an acceptable form of proof of postage and insurance on the goods against damage or loss.
  • 13.4 - If you cancel your contract, but we have already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to the address supplied by us at your own cost and risk as soon as possible. It is recommended you take out insurance on the goods against damage or loss.
  • 13.5 - Once you have notified us in writing or email that you wish to return your goods, you can - providing you pay the cost of returning them. This is non-refundable. You are highly recommended to insure the goods which you are returning. Once your goods have been received in a re-saleable condition your payment will be re-credited to your account within 14 days.
  • 13.6 - You will only be re-credited for the costs incurred in returning faulty goods, or goods that do not comply with what was ordered. Please keep proof of postage.

14. Returns & Exchange

  • 14.1 - All goods returned to us must be in perfect condition with the product packaging undamaged. You have a statutory duty to restore those goods to us and, in the meantime, to keep them and take reasonable care of them. As such it is recommended you take out insurance on the goods against damage or loss whilst in transit.
  • Return postage is non-refundable and at your own cost. 

    Returns Address:

    Rural Urban
    No 1 Molesworth Street,
    PL27 7DA

    We would advise that you obtain proof of postage if you decide to return via Royal Mail and request a signature on delivery. You may find it advisable and more cost effective to send returns via www.evri.co.uk as this is a fully tracked service.
    Once we have received the return in original condition and packaging, a refund will be promptly issued along with original postage cost. Please note that returns postage costs are non-refundable and are at your own expense. 
  • 14.2 - Glassware cannot be returned on the basis of having defects or bubbles within the glass. All of our products may vary from that of the photographs in colour and finish, as most of our products are made and/or finished by hand. On these terms you must return the items in their original packaging. Please obtain and retain proof of postage.
  • 14.3 - If you would like to exchange an item please email us at: shop@ruralurban.co.uk
    Return postage must be paid by yourself following the procedure above. Items must be returned in their original packaging. On return of the item for an exchange, your new selection will be dispatched. Any difference in value will be either refunded or charged for prior to dispatch of an exchange item.

15. Cancellation by us

  • 15.1 - We reserve the right to cancel the contract between us if:
    • 15.1.1 - We have insufficient stock to deliver the goods you have ordered;
    • 15.1.2 - We do not deliver to your area; or
    • 15.1.3 - One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • 15.2 - If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible within 14 days of the cancellation.

16. Liability

  • 16.1 - You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • 16.2 - Please be advised that you need to comply with all applicable regulations and legislation and where applicable you are responsible for ensuring all that only suitably qualified persons are engaged to install goods purchased from our site, ie lighting, fixture and fittings.
  • 16.3 - Notwithstanding the foregoing, nothing in these terms and conditions affects your statutory rights.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing or email and sent to our contact address given above.
All notices from us to you may be displayed on our website from to time.


18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.


19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy. This can be access at the bottom of our home page.


22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.



You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Rural Urban,
No 1 Molesworth Street,
PL27 7DA