This website can be accessed from the following domains;




Whether you accessed the website through any of these web addresses above, you are redirected to www.ruralurban.co.uk, to all of which these terms and conditions below apply.


These terms and conditions form the basis on which you can visit us and our website. Please read them carefully and print a copy for future use as they contain important information.

Website usage terms and conditions;

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rural Urban’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Rural Urban’, or ‘us’, or ‘we’ refers to the owner of the website whose registered office is shown below. The term ‘you’ refers to the user or viewer of our website.

This site is owned and operated by:
Richard Harrison Trading As ‘Rural Urban’
No 1 Molesworth Street
PL27 7DA

Email: shop@ruralurban.co.uk

Tel: 01208 812221

Please contact us if you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website.

The use of this website is subject to the following terms of use:

1: The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

2: Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Rural Urban. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3: Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. A vast amount of our products are hand-made and therefore will vary from the weights, dimensions and capacities given.

4: Damage to your computer

We try to ensure that this website is free from viruses or defects. It is your responsibility to ensure that the right equipment and software is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5: Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from our stock or are not standard stock items, we will contact you by e-mail or phone (if you have given us details to do so). You will have the option either to wait until the item is available from stock or to cancel your order and offered a refund.

6: Ordering errors

You are able to correct errors on your order up to the point on which you click on "Checkout" during the ordering process.

7: Price

8. Payment terms

9. Delivery charges

Please note we operate a 3-5 working day delivery service.

10. Delivery

11. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

12. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as an acceptance of your order, this will take place on despatch of the good(s) ordered.

13. Cancellation rights

14. Returns & Exchange

15. Cancellation by us

16. Liability

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing or email and sent to our contact address given above.
All notices from us to you may be displayed on our website from to time.

18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.



www.ruralurban.co.uk is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you purchase goods from www.ruralurban.co.uk you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:


There is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. However, certain products on our website will require a 3rd party cookie to be set when www.ruralurban.co.uk acts as an affiliate to another site.


We endeavour to take all reasonable steps to protect your personal information. We will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Card payment on www.ruralurban.co.uk uses 128-bit encryption. Your personal details are entered directly onto our payment processing companies' 128-bit encrypted pages. Your credit and debit card details are not held on our system.


You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Rural Urban,
No 1 Molesworth Street,
PL27 7DA